Privacy Policy

At ThingsForge, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our IoT platform and related services.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

When you contact us, request a demo, or submit an enquiry, we may collect:

• Name
• Email address
• Phone number
• Company name (if applicable)
• Any information you choose to provide

Device and Usage Information

When you use our platform, we may collect:

• Device identifiers
• Sensor and telemetry data
• Device status and health information
• Log files and timestamps
• Browser type, IP address, and operating system
• Website usage analytics

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Connect and manage IoT devices
• Display dashboards and analytics
• Monitor device performance and generate alerts
• Respond to enquiries and provide customer support
• Improve our products, website, and user experience
• Maintain the security and reliability of our platform
• Comply with applicable legal obligations

3. Cookies

Our website may use cookies and similar technologies to improve functionality, remember user preferences, and analyze website traffic. You can manage or disable cookies through your browser settings, although some features of the website may not function properly.

4. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the Internet or electronic storage is completely secure.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our platform or when required by law. These providers are obligated to keep your information secure and confidential.

6. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Sensor data may be retained according to your organization's configuration and subscription plan.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your personal data
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page along with the revised Effective Date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Thank you for trusting ThingsForge. We are committed to protecting your privacy and providing secure, reliable IoT solutions.