Effective Date: October 7, 2026
At ThingsForge, operated by PreIntelligence Research Tech Private Limited, we respect your privacy and are committed to protecting the information associated with your account, connected devices, hardware, sensor data, and use of our Services.
This Privacy Policy explains how we collect, use, store, process, protect, and retain information when you use the ThingsForge website, software, IoT platform, dashboards, APIs, connected devices, hardware, sensors, notifications, and related Services.
By accessing or using ThingsForge, you acknowledge that your information may be processed as described in this Privacy Policy.
Depending on how you use ThingsForge, we may collect information necessary to provide, maintain, secure, and improve our Services.
When you create or use a ThingsForge account, we may collect your name, email address, phone number, login information, account identifiers, company or organization information, and profile information that you choose to provide.
When you connect a device to ThingsForge, we may collect device identifiers, device names, device configuration information, device status, authentication-related information, sensor names, sensor readings, telemetry data, timestamps, historical records, and other information transmitted by your connected device.
Device and authentication information may be used to verify that data is being submitted by an authorized device and to maintain the security of the ThingsForge platform.
If you purchase or use ThingsForge hardware, we may collect information such as hardware identifiers, device model, configuration information, installation-related information, device status, warranty or service information, and technical information required to provide support.
If you make a payment for ThingsForge products or Services, we may process information such as payment identifiers, order identifiers, transaction information, payment amount, purchase information, and related account or service information.
Payment card and banking information may be processed directly by the applicable payment provider. ThingsForge does not generally store full payment card details.
If you enable notifications, we may process notification tokens, device identifiers, email addresses, sensor information, alert information, notification status, and notification timestamps in order to provide alerts and other notifications.
When you use our website or Services, we may collect technical information such as IP address, browser type, operating system, device information, log information, timestamps, error information, diagnostic information, and information about how the Services are used.
We use collected information to create and manage accounts, authenticate users and connected devices, receive and process IoT device data, display live device information, provide historical data, operate dashboards and reports, configure devices and sensors, and provide the ThingsForge Services.
We may also use information to provide customer support, troubleshoot technical issues, maintain hardware and software, process payments, manage purchases, send notifications, provide security, detect unauthorized activity, improve our products and Services, and comply with applicable legal requirements.
ThingsForge processes information transmitted by connected devices and sensors in order to provide monitoring, visualization, analytics, notifications, reporting, and other platform functionality.
Depending on the Service being used, device data may include sensor values, device status, timestamps, configuration information, events, faults, counts, and other telemetry information generated or transmitted by the device.
We process this information to provide the functionality requested by the customer and to maintain the operation, security, and reliability of the ThingsForge platform.
ThingsForge may process live device data separately from historical device and sensor information.
Live data may be processed and synchronized using real-time cloud infrastructure to display recently received information from connected devices.
Historical information may be stored in databases or time-series storage systems to provide reports, charts, analytics, and historical monitoring.
The availability and retention of historical information may depend on the applicable Service configuration and technical or operational requirements.
We retain information for as long as reasonably necessary to provide the Services, maintain account and operational records, provide customer support, comply with legal requirements, resolve disputes, maintain security, and fulfill other legitimate business purposes.
Device and sensor information may be automatically deleted or removed when it is no longer required, when applicable storage or retention rules require deletion, or when the associated account or Service is terminated, subject to applicable law and technical requirements.
Some information may remain in backups, logs, security records, or legally required records for a reasonable period before it is permanently deleted or becomes inaccessible.
Customers are responsible for maintaining their own backup or export of important device, sensor, business, or operational information.
When you contact ThingsForge for hardware or technical support, we may collect information required to identify the affected device, understand the issue, diagnose problems, process repairs or replacements, and provide support.
This may include device identifiers, configuration information, diagnostic information, photographs or documents voluntarily provided for troubleshooting, service history, and communications with our support team.
We use this information only as reasonably necessary to provide the requested support and related Services.
ThingsForge may send service-related communications, device alerts, sensor alerts, account notifications, security notifications, and other necessary communications.
Where you enable applicable notifications, we may use push notification services, email services, or other communication infrastructure to deliver these messages.
Notification delivery may depend on internet connectivity, device settings, valid notification tokens, email providers, third-party services, and other technical conditions.
ThingsForge may use third-party technology and service providers to operate the platform and provide specific features.
These services may include cloud infrastructure, real-time database services, authentication services, notification services, payment processing services, email delivery services, hosting providers, database infrastructure, and communication services.
For example, ThingsForge may use services such as Firebase, PostgreSQL, TimescaleDB, Razorpay, email infrastructure, hosting providers, and other technology providers as required for the operation of the Services.
Information processed through third-party services may also be subject to the privacy policies and terms of those providers.
We do not sell or rent your personal information to third parties.
We may share or permit access to information when reasonably necessary to operate ThingsForge, provide technical support, process payments, deliver notifications, maintain cloud infrastructure, protect our systems, investigate security incidents, comply with applicable law, respond to lawful requests, or protect the rights, property, and safety of ThingsForge, our customers, or other users.
Where third-party service providers process information on our behalf, we take reasonable steps to require appropriate handling of the information in accordance with the purpose for which it was provided.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure.
Security measures may include authentication controls, access restrictions, device verification, server-side validation, secure infrastructure, monitoring, and other security practices appropriate to the operation of the Services.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for protecting your passwords, account credentials, device credentials, API credentials, and access to your connected devices.
Our website and Services may use cookies, browser storage, session storage, or similar technologies to maintain login sessions, remember preferences, provide functionality, improve user experience, maintain security, and understand how our Services are used.
You may manage cookies and browser storage through your browser or device settings. Disabling certain technologies may affect the functionality of some ThingsForge features.
Some ThingsForge features may use artificial intelligence, automated processing, or chatbot functionality.
Information provided to these features may be processed to generate responses, analysis, summaries, recommendations, or other requested results.
AI-generated information may not always be accurate or complete. Customers should review important AI-generated information before relying on it for significant decisions.
Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or information about how your information is processed.
You may also contact us regarding questions about your personal information or request assistance with information associated with your ThingsForge account.
Certain requests may be subject to legal, security, technical, operational, or record-retention requirements.
ThingsForge is intended for business, industrial, technical, research, and general adult use and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us so that we can review and take appropriate action.
Depending on the infrastructure and third-party services used to operate ThingsForge, information may be processed or stored on systems located in India or other countries.
Where required by applicable law, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.
You may contact us to request deletion of personal information associated with your account, subject to applicable law and legitimate business, security, technical, contractual, or legal requirements.
Deleting information may affect your ability to use certain ThingsForge Services or recover previously stored information.
Certain information may need to be retained for legal, security, accounting, fraud prevention, dispute resolution, or other legitimate purposes.
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, security practices, business operations, or legal requirements.
Updated versions will be published on this page with a revised Effective Date.
Your continued use of ThingsForge after an updated Privacy Policy becomes effective may constitute acknowledgement of the revised policy, subject to applicable law.
If you have questions about this Privacy Policy, your personal information, data processing, or privacy practices, please contact us.
Company:
PreIntelligence Research Tech Private Limited
Address:
219/2A, Punnai Nagar,
Nagercoil, Kanniyakumari District,
Tamil Nadu – 629004, India
Phone: +91 99402 42742
Email: info@preintelligence.com
Thank you for trusting ThingsForge. We are committed to protecting your information and providing secure, reliable, and innovative IoT solutions.